Ongoing Crisis Response
Many families imagine mental health crises as short events followed by treatment and recovery. In reality, some crises become longer periods of instability and safety concerns.
Communication and Engagement During CrisisGood communication strategies include listening, reflecting what you hear, validating emotions, expressing trust, and asking open-ended questions like, “How could I support you right now?”
Schools may offer counseling services and academic accommodations, as well as track missed classes, disciplinary issues, or concerning behavior. Providers may only see and hear brief snapshots during appointments. Friends may observe changes directly or may be unaware. Family members are trying to stay connected and close gaps.
It may be helpful to keep track of medications, hospitalizations, suicidal statements, threats, and concerning symptoms. Timelines help provide context when speaking with care providers.
- Stick to factual observations, not interpretations
- Keep the message calm and concise
- Share specific safety concerns clearly
For families in ◐ Limited Engagement situations, it’s common for the young adult to avoid communication at this point. Gently experiment with different avenues to see what works. For example, they may not respond to “how are you?” but they may respond to something less direct, like a photo, video, or other common interest.
Relationship vs SafetyOne aspect of communication during an ongoing mental health crisis is weighing relationship risk vs safety concerns.
In some situations, including ◐ Limited Engagement, a young adult may get angry if you communicate your concerns to their treatment team. It may help to list the pros and cons. When concerns are valid but not urgent, it may pay to wait. When safety is at stake, the relationship may not be the highest priority.
A loved one’s reaction to family involvement may be due to relationship dynamics, the symptoms of the illness, or both. In hindsight, it can be difficult to know whether different wording or timing would have changed the outcome.
Beacon for Families